Resources and Other Results:
10 Customer Service Best Practices for Customer Retention
In today’s economy, following customer service best practices is critical to retain customers. Companies are struggling to hire workers and... More →
Buyer’s Guide: Online Safety Data Sheet (SDS) Management
The market for safety data sheet (SDS) management is highly competitive. When it comes time to choose, you’ll likely have... More →
What is a Customer Success Manager?
If you are in the process of hiring a vendor, technology provider, or business service partner, your comparison should go... More →
Jump Start Training: The Key to Knowledge Retention?
Training, safety, compliance, OSHA, regulatory, procedures, mandatory, required, policy… bored yet? The minute I start to hear these words my... More →
Summit Connect Made Easy
In Tuesday’s blog, we talked about the LOOP Learning System in response to requests for information submitted in our recent... More →
What is a Learning Consultant?
(Note: Since this blog was posted, HSI has changed the title of our "Learning Consultants" to "Customer Success Managers". This... More →
Hospitality Training: Don't Lose the Personal Touch
Kiosks for check-in. Mobile hotel keys. Tablets for tableside ordering. These are a few of the innovations in the hospitality... More →
Become a CPR Instructor
Whether you want to provide training to your organization, establish a full-time career, or earn extra money part-time, we’re here... More →
Rethinking the Employee Lifecycle
It’s interesting when I see marketing strategies translating into the HR and training spaces. Many HR professionals are familiar with... More →
Q & A: How to Fix Boring Training?
Question: “How do we keep employees engaged in training we must do annually?” Answer: Training programs do get stale, especially... More →
STOP Discrimination and Harassment in the Workplace NOW!
Companies need senior management and HR to lead the way to prevent workplace discrimination and harassment. Discrimination quickly breeds a... More →
10 Reasons You’re Probably Wrong About Online Safety Training: Part 1
From experience, we understand that there’s a lot of misinformation about online training and its value as a progressive tool... More →
HSI Launches ESG Solution
HSI’s ESG (Environmental, Social, Governance) solution set is uniquely positioned to help organizations roll out or expand upon their ESG... More →
ESG: Environmental, Social, Governance... What is it? Why should companies care? And how do you begin?
What is ESG? (And what it's not.)... More →
Employee Empowerment: Building Confidence and Initiative with Training
Nothing builds employee empowerment and boosts confidence and initiative like effective training!... More →
Elementary and Secondary Schools
K-12 schools need training solutions to help teachers, staff, and administrators stay safe, and provide the right learning environment for... More →
Higher Education
At HSI, we utilize our training and technology to help make schools safer and operate more efficiently. This comes in... More →
The Financial Impact of EHS: Cost Savings and Revenue Generation
If you work in safety, operations, or management, you know that Environmental, Health, and Safety (EHS) is not just about... More →
The Future of Training and Development is in Reshaping Mindsets
What does the future hold for training and development? What are the trends, and how should you prepare? Those are... More →
11 Benefits of Sustainability in the Workplace
Nowadays, sustainability in the workplace is a strategic necessity. And the return on investment is well worth the time and... More →
Why Personality Assessments are Beneficial in the Workplace
Why are personality assessments beneficial in the workplace? Why does it matter if an employee chooses “false” versus “mostly true”... More →
Guide to New Manager Training
Being promoted to your first management position is an exciting time in your career. It can also be intimidating... More →
Choosing a Flexible Emergency Care Training Provider: Why It Matters
There are a handful of emergency care training brands to consider when choosing CPR, AED, First Aid and active shooter... More →
The Journey: What We Do
HSI offers online safety training for a safer, smarter workforce. Our courses can help you reach compliance in 20-minutes, reducing... More →
10 Tips to Improve Learning Engagement
When it comes to learning engagement—or lack of learning engagement—I am reminded of the words of Gary Vaynerchuk. “You're always... More →
How To Do More Safety Training in Less Time
Yes, you can do this—save time and increase the frequency of valuable safety experiences. It is a real thing. It... More →
Why ESG is Important in the Utility Industry
Let’s look at what Environmental Social Governance (ESG) is and how it’s implemented. ESG was first mentioned in a United... More →
Tips to Build Relationships at Work
Prior to the global pandemic, building relationships at work was fairly easy. You were surrounded by teammates with the... More →
Succession Planning With a Remote Workforce
The COVID-19 pandemic brought many managers and HR professionals to two important realizations. First, the importance of having a succession... More →
Customer Service Training for the Modern Team
If you have customers, you have people whose job is customer care. We know it’s more costly to gain a... More →
A Comprehensive Guide to Building Customer Service Training Programs
Most companies, whether they sell products or provide services, are in the same business - the relationship business. Customer service... More →
Industrial Skills Services
Custom Training • Training Services • Compliance Services While we have clients who just need training content, many other clients... More →
How to Deal with Rude and Upset Customers
Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers... More →
![7 Tips to Successful Onboarding [+ Remote Onboarding Advice]](https://hsiassetstorage.sfo2.digitaloceanspaces.com/assets/images/blog/8-Tips-to-Successful-Onboarding-Remote-Onboarding-Advice-HSI-Blog.jpeg "7 Tips to Successful Onboarding [+ Remote Onboarding Advice]")
7 Tips to Successful Onboarding [+ Remote Onboarding Advice]
What are the two most critical factors for successful on-site or remote onboarding programs? First and foremost, new hires must... More →
What To Expect When You're Inspected
Barrett Pryce: (00:04)All right, let's kick it off. Welcome to today's EHS Daily Advisor webcast, what to expect when you're... More →
A Closer Look at the 2015 HSI Conference: a Sneak Peek at Track One -- Grow Your Business
The conference planning team is working hard on finalizing all the details and presentations for our keynotes and breakout sessions... More →
Ring, Ring! What Call Center Training Do You Need Today?
I recently had to call customer service at a major corporation. I spent 18 minutes on hold, then spoke... More →
24-7 Fire Offers Chief Jeff Johnson’s New Customer Service Course Series
Renowned fire service expert Chief Jeff Johnson has created a four-course series on fire department customer service to educate emergency... More →
Sample Courses
Watch a selection of our employee training and development videos on soft skills, compliance, customer service, health and wellness, leadership... More →
The Learning Ecosystem
A Healthy Learning Culture Positively Impacts Multiple Parts of Your Organization Companies with high-impact learning cultures are 32% more likely... More →
Golden Harvest Achieved a High ROI with HSI
The Need Golden Harvest faced challenges in the seed industry. Large competitors dominated the seed market. Sales trends were flat... More →
A Comprehensive Guide to Building Sales Training Programs
People who are good at making connections are often described as natural-born salespeople, but the fact is investing in the... More →
New COVID-19 Case Management App & Pandemic Preparedness Training
Note: HSI’s response to the global Coronavirus pandemic involves a combination of technology and critical training for Pandemic Preparedness, Transmissible... More →
Sustaining Campus Safety In the Digital Age
Barrett: (00:03)Okay. Welcome to today's webcast, Sustaining Campus Safety in the Digital Age. My name is Barrett. I'm with Vivid... More →
Online Safety Training: What Customers Say They Want, But Don’t Have (and where to find it)
One recent survey of customer’s across the online training industry revealed a wish list of specific training desires, course titles... More →
Burke Beverage Creates Proactive Training Culture with HSI
The Challenge Burke Beverage has been a family-owned and operated beverage distributor providing world-class service in the beverage industry since... More →
What is a Learning Ecosystem? And How Does it Support Corporate Strategy?
The term “learning ecosystem” is a trendy one in learning and development circles. It’s an important idea; understanding it helps... More →
How to Deal with People Who Hate Your Training Program
Recent polling data doesn’t bode well. The conclusion from Gallup’s State of the American Workplace report, published in June, still... More →
Training to Help Your Employees Have Difficult Conversations at Work
One of my least favorite tasks is having difficult conversations at work. I am generally non-confrontational, but there are... More →